Why order from Lighting55.com?

 

Large Stock

Lighting55 is committed to providing you with a wide and interesting range of unique lighting products. At lighting55, you will find many high quality items in stock and ready to ship. In addition, we are happy to order any lighting or ceiling fan product from any manufacturer featured on Lighting55.com

 

Live, Friendly Help

You are always welcome to call our Toll Free number at 1 (877) 757 7936  to discuss any special lighting or fan needs and speak to any one of our knowledgeable staff. We can work with you on designing custom lighting solutions to suit your particular needs, assist you with placing an order and answer questions about existing orders.

 

Secure Ordering

Lighting55 utilizes the industry standard in encrypting any information you send to us through our website when purchasing online. From the moment you checkout to order confirmation, your information is secure.

 

Free worldwide shipping 

At an order amount of $500 or more - We ship for free within the continental U.S. and any other country in the world. (for a limited time only) - NEW - we ship with UPS EXPRESS - to any country - at no additional charge for you. You may track your package at any time. For all orders of $500 and below we add an $80 shipping / handling charge to each order.

 

Payment Options

We accept Visa, MasterCard, American Express, Discover, Paypal and Google Checkout, please check through our online store. Orders will be billed in full at time of order. Please contact us if you wish to pay offline or place your order over the phone.

 

Do you also ship to the Europe, Canada , Asia, South - Middle America and Australia?

Yes, we do. We currently even offer free shipping to all countries. (for a limited time only.)

 

What is your shipping charge?

For a limited time only - We offer Free Shipping within the U.S. and all other countries in the world. There is a $500 minimum order amount in order to receive Free shipping - For all orders of $500 and below we ad $80 for shipping and handling.

 

Are credit card transactions secure?

Yes. Lighting55.com uses Secure Socket Layer (SSL) underneath HTTP, which provides an encrypted channel and server authentication.

 

How can I buy something if I don’t want to use a credit card online?

We can take your order in a variety of ways. You can telephone us toll-free, with your credit card details, at 1 (877) 757 7936 , or you can e-mail us info@lighting55.com. You can also mail your order to the address below with your address and credit card details.

 

Euro Lights & Electric Group Inc

39344 US Highway 19 N

 Tarpon Springs, FL, 34689

U.S.A.

 

Do you send a confirmation e-mail? 

Yes. Our E-mail confirms that we have received your order, then can print your order details for your records. 

 

General Return Policy 

Our return policy is simple. Within 10 days of the receipt of your order, you may return for a 100% refund (excluding our outbound shipping costs) , on any lighting fixture or related product that has not been used, is in its original box, and is in resalable condition. The fixture cannot have been installed or modified in any way. The fixture must be enclosed in the original box with sufficient packaging material and have a return merchandise authorization number (rma#), issued by Lighting55.com, on the returned box. Lighting55.com must receive the return product within 10 days of the receipt of your order, where it will be subject to evaluation by our staff. We cannot issue any refund if the return is received after 10 days of original receipt at your location. To initiate the return process, call a customer service rep @ 1 (877) 757 7936 , or send an e-mail to info@lighting55.com , clearly stating your situation and specifying the product(s) you would like to return.

 

What items do not qualify for a return?

The following types of items and orders do not qualify for returns or refund: Products returned without a return merchandise authorization number (rma#), issued by Lighting55.com; light bulbs; products that are custom made (i.e. track lighting, custom designed or fit for your order unless they have a defect). For all specialty imported designer products, there is up to a 40% restocking fee, plus all shipping & handling costs (contact a customer service rep for details for which products this rule applies to). Special purchases, such as: inventory sale items, special discounted products and products where a discount code has been applied, custom quotes, discounted items, items not purchased from Lighting55.com; and expedited shipping and charges for shipping to Alaska, Hawaii and internationally orders (outside the U.S.) are all non-refundable. We cannot accept returns or cancelations of large orders of the same product. (We define large orders as 3 or more of the same product) If you are ordering a large quantity of an item, we encourage you to order a sample first to make sure its what you need.  

When returning any item, please be sure to pack the product properly. We recommend that you purchase shipping insurance. We cannot provide a refund for any product received in our warehouse in damaged condition. In such a case, you must file a claim with the shipping company and advise us as what to do with the damaged product. We will hold your product for 30 days, after which the product will be destroyed.

The following types of items and orders do not qualify for returns or refund: Products returned without a return merchandise authorization number (rma#), issued by Lighting55.com; light bulbs; products that are custom made (i.e. track lighting, custom designed or fit for your order unless they have a defect). For all specialty imported designer products, there is up to a 30% restocking fee, plus all shipping & handling costs (contact a customer service rep for details and which products this rule applies to). Special purchases, such as: inventory sale items, custom quotes, discounted items, items not purchased from Lighting55.com; and expedited shipping. We cannot accept returns or cancelations of large orders of the same product. (We define large orders as 3 or more of the same product) If you are ordering a large quantity of an item, we encourage you to order a sample first to make sure its what you need.

 

What if a product arrives damaged ?

Any product that is received damaged or with a missing part must be reported within 48 hours of receipt. Lighting55 cannot accept responsibility for any damages or missing parts not reported within this timeframe. We also do not accept responsibility for any broken parts that are being reported after the light fixture has been installed. All damages must be reported prior to installation. Please hold on to all packaging materials since and wait until an inspection has been done by the shipper. If you have disposed the packing of the shipment that arrived damaged - we will not be able to provide any replacement. Please inspect all boxes for damages and tell the driver to make remarks on the delivery note if such a damage is visible - also report any red color on shock indicators that are outside of the box. Also open the box to check its contents before you sign. In case of any damages - please refuse the package - when you sign for the package - you are confirming that you received the shipment in good condition. We are unable to fill damage claims after you signed for the package. Lighting55 does not accept responsibility for any damages that are discovered after you signed for the box received in good condition.

Products received with broken glass or dented shades are not considered defective. In such a case, we will provide replacement glass or shade at no additional charge. In this case a replacement part will be provided to you.

 

Can I cancel an order that I placed with Lighting55.com?

Yes, you can. There is a 24 hour wait period from the time that your original order was placed in which you are able to cancel your order. Please send an e-mail to info@lighting55.com notifying us that you would like to have an order canceled. Please make sure to supply us with detailed information (i.e. your name, your order number, etc.). You will be sent a confirmation message stating that we have canceled that order for you. If you do not receive this confirmation message we have already shipped your order to you. 

 

What kind of browser do I need in order to make online purchases from Lighting55.com?

We have tested the site with the latest versions of Netscape, Mozilla, and Internet Explorer. The browsers are available free from their respective manufacturers. Please note, JavaScript and cookies must be enabled for you to make purchases at Lighting55.com 

 

When will my order be shipped, and how soon will I get it?

Most of the items ship within 1-2 weeks. Please refer to the link “Check availibility “ on the product page - you will see it right below the products price.  Small and medium packages ship with UPS Express - it takes only 3 business days to any destination in the world. Larger packages ship with DHL. Please contact info@lighting55.com or call us toll free at: 1 (877) 757 7936  to clarify the lead time for your desired item.

 

Can I have my order sent to a different location other than my billing address?

Yes, you can. When you fill out the billing and shipping pages, you can specify where you would like something sent, if it’s different from the billing address. Please note, however, that lighting55.com cannot accommodate multiple shipping addresses. If you want to purchase several items and have each of them sent to a different address, you will have to make separate purchases.

 

How is sales tax calculated on orders?

We collect sales tax on orders shipped to addresses in the State of Florida. Residents in other states or countries do not have to pay sales tax. Sales tax will be deducted automatically from your order, when you have created an account on our site. 

 

How can I get help? 

We’ve tried to answer the usual questions most people have here in this FAQ section. If there is something else you would like help with, you can e-mail us at info@lighting55.com or you can call toll-free at 1 (877) 757 7936  and ask for website customer service. If we are not there when you try to reach us, please leave a message and we will get back to you as quickly as we can.

 

My country uses 220/230 Voltage. Can you provide your lighting fixtures for that Voltage?

Due to our European warehouse we are able to provide you with 220/230 V items. Our licenced electricians will check the voltage in your country carefully before shipping.

 

How do I make a purchase? 

In order to buy something from lighting55.com, you can log in as a visitor orderer -without creating a password or you create an account with us and have a username and password. Click on “Login” on the shopping cart page and follow the new user prompts. To make a purchase, click on the “In Cart” button and follow the page prompts for quantity, message decisions, and complete the billing, shipping, and credit card detail pages. The final page of the sequence is the order review page where you should check all the details to make sure we have everything correct. Once you click the “Confirm” button, we will process your order.

 

What if I forget my password? 

You send us an e-mail at info@lighting55.com , or you can click the “forgot my password” button on the login screen. We will e-mail your password to you within a few minutes.

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